Member Solutions Support Technician

Position Responsibilities:

• Collects on negative accounts and updates accounts on telecheck. 
• Performs filing and related record keeping duties. Maintains the repossession log book and reports repossessions to the Credit Bureau. Logs all returned checks forwarded to the Collections Department for handling.
• Performs processing functions as assigned. Receives and processes all incoming garnishments and IRS levies. Processes small claims paperwork as directed by collectors.
• Prepares title work for sale of repossessed vehicles.
• Posts trustee payments.
• Opens and disperses incoming mail.
• Reviews and makes recommendations on collateral sale floors and viability of repair expenses.
• Acts on notification of impounded vehicles to protect the Credit Union’s interest.
• File GAP claims, answer Member and employee GAP Claim Inquiries.
• Pay GAP claims, communicate explanation of unpaid balances to Members.
• Track and Maintain GAP Claim Spreadsheet.
• Report Charge Backs and Add-on of Products for Loan Officer incentives.
• Transmit GAP contracts throughout the month, warranty and DentGuard contracts monthly.
• Balance GAP with HUB and submit payment, Balance DentGuard with DentZone statement and submit payment monthly, transmit extended warrany contracts monthly and submit payment.
• Balance GAP, Extended Warranty and DentGuard GL’s with Accounting, research and correct exceptions.
• Submit GAP, Extended Warranty and DentGuard cancellations to vendors and post refund payment.
• Submit product commission amounts to Accounting Department.
• Correct Expired Insurance Dates on Existing Loans.
• Liaison with vendors concerning Back-End products.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members, the Credit Bureau, and Collections professionals.
• Processes all Collateral Protection Insurance (CPI) claims.  
• Posts credit life, disability, and individual unemployment insurance claims.
• Assists with claims inquiries.
• Posts collection payments.
• Generates and prepares deficiency letters an related correspondence.
• Performs account maintenance such as closing accounts, pulling titles, and verifying refunds in regard to repossessions.
• Updates credit reporting trade line for members.
• Completes other duties as assigned, including cross training in current or other departments.

• High school diploma or equivalent.
• Two years or greater of similar or related experience.

Knowledge, Skills, and Abilities

• General understanding of collections functions, policies, and procedures.
• Strong interpersonal and public relations skills.
• Well organized and attentive to detail.
• Excellent typing skills and able to operate related computer applications.
• Willingness to assist and support others.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.